At Desi Chaska, your satisfaction comes first. Every product is carefully checked before dispatch, but if you ever receive a damaged, defective, or incorrect item, we're here to help.
Returns
If your parcel contains a damaged, defective, or incorrect product, you can request a return within 7 days of delivery. For example, if your order was delivered on December 1st, you can submit a request until December 8th. Returns for "change of mind" are not accepted.
Order Cancellation
To cancel before dispatch, contact our helpline: (+92)-3064616130. If the order has already been dispatched, you can cancel by refusing the parcel at delivery.
Damaged or Defective Products
Please message our customer support team on WhatsApp right away: (+92)-3064616130. Include photos or videos of the issue to help us resolve it quickly. After review, we will either replace the item or issue a full refund.
Refund Timeframe
Once the returned product has passed inspection, your refund will be sent to the original payment method within 7 days. The time it takes to show in your account may vary depending on your bank's processing.
Missing Items
If any item is missing from your parcel, let us know within 2 days of receiving it. Once confirmed, we will either send the missing item or refund you.
No Refunds In These Cases
- Change of mind after purchase
- Delivery delays caused by customs, weather, or natural disasters
- Incorrect address provided by the customer
- Parcel not collected from the courier on time
Out-of-Stock Items
If an item you ordered is out of stock, we will issue a refund. Our team will contact you for your bank details, and the refund will be processed within 48 hours.
Courier Delays
Parcel pick-up may take 6 to 8 working days due to courier delays. Thank you for your patience!
